Hello FieldClock Users!
We hope that everyone's had an enjoyable first week of Spring! Cherry harvest is just around the corner for many of you, and, as such, we've been hard at work with a few exciting new features that should be released before then (stay tuned). For today's newsletter, we have a friendly reminder on best practices on getting in touch with Support.
On to the update.
Reaching Out To Support
Making sure you're able to get the help you need, when you need it, is and has always been, one of our top priorities. Currently, the fastest way to get in touch with our support team is through our help widget found anywhere on our website:
If a Support member is online and it's during operating hours (currently 6am - 5pm PST, Mon-Fri), a 'Live chat' button will be visible within the chat window:
If you reach out outside of our operating hours, a 'Contact us' button will appear in place of the 'Live chat' button. Using the 'Contact us' button is the exact same as sending an email to email@example.com, which is the correct way of reaching out to our Support - both methods will create a 'ticket' in our support system.
Please do no contact staff individually. Sending support requests to personal work emails may be missed due to that person being out of the office or away from their computer for a while. Our support inbox (firstname.lastname@example.org), on the other hand, is constantly being monitored, which means there will always be someone around to take care of any questions or concerns.
Starting in the next month or so, we will be expanding our live support hours to 4am - 6pm PST (Mon-Sun) to accommodate the upcoming cherry harvest and beyond.
- Equipment tracking
- Team picking
- Activity logging
- Revamped control panel
- Custom reporting
- If data is still syncing or has not synced, do not sign out of the mobile app - data will be lost!
- Please remember to check for device as well as FieldClock updates
Until next week!
The FieldClock Team